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Support Center

Frequently Asked
Questions

Find answers to common questions about our products, software features, and troubleshooting steps for the diamond industry.

All Questions
To get perfect auto focus is very difficult task. But in our Trusure-Series you can set focus manually by dragging the slider or by writing focus value, or you can get perfect focus by just clicking the auto focus button.

You can explore our complete range of diamond testing machines designed for accurate diamond detection.
To get the certificate of the scan or selected record, press the certificate button and by default the certificate will appear which has scan report and you should fill other information in the empty place and then click on the Generate certificate and then click on print certificate to print the certificate. You can save it to disk, USB and to cloud or can share it by mail.
  • If diamonds glow in red color in a short phosphorescence screen and do not glow in the fluorescence screen, then the diamond is a CVD Lab Grown Diamond.
  • If a diamond glows in a non-blue color in a short phosphorescence screen, then it is marked as a REFER Diamond, meaning it needs to be checked with the fluorescence screen.
  • If the diamond does not glow in the fluorescence screen, then it is a CVD Lab Grown Diamond.
  • The CVD Diamond is marked with a Triangle in magenta color.
  • The REFER diamond is marked with a red hexagon.
  • Learn more about detection methods in our guide on How diamond detection machines work.
The records saved in history can be shared via USB, mail and cloud. Watch the clip to know how to share records from history in better way.
To manage history records easily sort and search function can be helpful. By clicking the Sort button the records will rearrange in the ascending or descending order. To get the search button and you will get the records of the selected dates.
  • If a diamond glows in strong or light blue colour in short phosphorescence screen and long phosphorescence screen then the diamond is HPHT lab grown diamond.
  • HPHT Diamonds are marked with the blue rectangle.
  • You can also read our guide on detecting fake or lab-grown diamonds.
  • To connect to the network, click the network button.
  • To connect via Ethernet, insert Ethernet pin using USB to RJ 45 GB adaptor and turn on Ethernet switch.
  • To connect via Wi-Fi, turn Wi-Fi using switch — available networks will be listed. Select Wi-Fi name to be connected and enter password and press Enter. Now, Wi-Fi is successfully connected.
  • To login into the application enter the user name and password which is given to you and click login button.
  • To logout, click the close button which is on the top right corner of the screen, logout prompt will appear then click logout button.
  • For more assistance or a detailed video guide you can contact our support team.
  • Operator can set super image before scanning for capturing extra super image with high gain in short phosphorescence.
  • Click the super image button to view the diamonds in the super image.